Returns & Exchange

REFUNDS & RETURNS

We do not accept returns unless you have received a damaged/wrong piece.As all our pieces are made to order, we will not provide a refunds.

EXCHANGE

We accept exchange if you have received a piece that is defective or damaged during transit or if you have received a wrong order. We will be willing to exchange it for the same or different item, and you can avail that by sending us an email at hello@roiajewelry.com within the next 48 hours.

The following conditions will not be qualified as damaged or defective.
All our pieces are handcrafted and there will be slight variations in
-Dimensions of the product
-The colour of the metal due to variation of light in photography
-The metal tarnishing with time. Oxidising is a natural phenomena on metal, especially on silver due to exposed sunlight and poor storage conditions.Kindly read our Jewelry Care instructions to preserve your jewelry with atmost care.

SHIPPING

Shipping charges for the exchanged piece will apply as per our standard shipping policy.